Public Service Announcement Regarding iLok
In case you haven’t seen the information burning its way across social media yet, there have been some issues with the latest updates to the iLok system. While they’re adding some very useful features in a new downloadable “client” program, they’ve hit some unexpected stumbling blocks on the back-end. At some point over the weekend, they updated their databases to work with the new client software. The problem? Licenses from certain manufacturers were converted from “License” status to “Temporary” status. To find out if any of your licenses have been affected:
- Disconnect your iLok
- Log in to your account
- Click on “My Licenses” and look down the “Type” column
If any of your licenses have been converted to “Temporary”, then do not update your client software and sync your iLok. If you do, they may fail to authorize when you load them up. If you don’t sync your iLok, all of your authorizations should work normally. Best to wait for official word from Pace, Inc. that the issue has been resolved.
This bug was first brought to my attention by Gearslutz user Simon Morrison. [Forum thread here.] Be sure to thank him for making this public knowledge and, hopefully, preventing a lot of people from experiencing the issues he’s had to deal with.